Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with VelmoraMart. We are committed to providing clear and transparent shipping information so you know what to expect before placing your order.

This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, and delivery procedures for orders placed through VelmoraMart.

1. Countries We Ship To

VelmoraMart currently ships eligible products to:

United States

United Kingdom

Canada

Eligible European countries displayed as available destinations during checkout

Product availability and shipping options may vary by destination. If we cannot ship a particular product to your location, the applicable shipping option will not be available at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment and order verification.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During holidays, sales, high-demand periods, severe weather, or other exceptional circumstances, processing may take longer.

3. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

United States: 7–15 business days
United Kingdom: 7–15 business days
Canada: 7–15 business days
European Countries: 7–15 business days

Estimated total delivery time = processing time + transit time.

For example, an order requiring 1–3 business days of processing and 5–10 business days in transit may arrive approximately 6–13 business days after the order is placed.

These are estimated delivery times, not guaranteed delivery dates. Actual delivery may vary depending on destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our reasonable control.

The delivery estimate presented during checkout should be considered the applicable estimate for your specific order where available.

4. Shipping Costs

Shipping costs, if applicable, are clearly displayed during checkout before you complete your purchase.

United States:  FREE SHIPPING 

United Kingdom:  FREE SHIPPING

Canada:  FREE SHIPPING

European Countries:  FREE SHIPPING

Customers will have an opportunity to review applicable shipping charges before submitting payment.

VelmoraMart does not intentionally add undisclosed shipping charges after an order has been placed.

5. Order Tracking

When tracking is available, customers will receive shipping confirmation containing tracking information after the order has been dispatched.

Please allow time for the carrier's tracking system to update after shipment.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact VelmoraMart Customer Support with your order number.

6. Multiple Packages

Some orders containing multiple products may be shipped separately due to product availability, fulfilment locations, package size, or logistical requirements.

As a result, products from the same order may:

Arrive on different dates;

Be delivered by different carriers; or

Have separate tracking numbers.

If your order arrives in multiple packages, you will not be charged additional shipping fees beyond the amount disclosed and agreed to during checkout.

7. International Shipping

International orders may be subject to customs procedures and local import requirements.

Delivery times may be affected by customs clearance, carrier delays, local holidays, or other circumstances beyond VelmoraMart's reasonable control.

Any duties, taxes, VAT, customs charges, or import fees will be handled according to what is disclosed during checkout and applicable law.

[IMPORTANT: State here whether duties/taxes are included at checkout or may be payable by the customer upon import.]

We recommend making sure you understand any applicable charges before placing an international order.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your:

Full name;

Street address;

Apartment, suite, or unit number, if applicable;

City;

State, province, or region;

Postal or ZIP code;

Country;

Telephone number; and

Email address.

If you discover an error in your shipping information, contact Customer Support as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or has been shipped.

9. Delivery Delays

Occasionally, deliveries may take longer than estimated due to circumstances such as:

Customs processing;

Carrier disruptions;

Severe weather;

Public holidays;

High-volume shopping periods;

Incorrect or incomplete addresses;

Remote delivery locations; or

Other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us with your order number so we can review the available tracking and shipping information.

10. Lost Packages

If tracking indicates that a package has not been delivered within the expected timeframe or appears to be lost in transit, contact VelmoraMart Customer Support.

We will review the shipment information and, where appropriate, work with the shipping carrier or fulfilment provider to investigate the issue.

If the package is confirmed lost, we will provide an appropriate resolution in accordance with our policies and applicable consumer law.

11. Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it:

Check around your delivery location.

Check with household members, neighbours, reception, or building management where appropriate.

Confirm that the shipping address on your order is correct.

Contact the carrier if additional delivery information is available.

Contact VelmoraMart Customer Support if you still cannot locate the package.

We will review the available information and assist where reasonably possible.

12. Damaged Packages or Products

If your order arrives damaged, defective, or contains an incorrect product, contact Customer Support as soon as reasonably possible.

Please provide:

Your order number;

A description of the issue; and

Clear photographs or video of the product and packaging where appropriate.

We will review your request and provide an appropriate resolution according to our Return & Refund Policy and applicable consumer law.

13. Order Changes and Cancellations

If you need to change or cancel an order, contact Customer Support as soon as possible.

We will try to accommodate requests submitted before fulfilment begins, but we cannot guarantee that an order can be changed or cancelled once it has been processed or shipped.

If an order has already shipped, the applicable Return & Refund Policy will apply.

This does not affect any cancellation rights available to you under applicable consumer law.

14. Shipping Restrictions

Certain products may have shipping restrictions based on destination, carrier limitations, product characteristics, or applicable laws and regulations.

If a product cannot be shipped to your destination, the applicable shipping option may be unavailable during checkout or we may contact you if an unexpected fulfilment restriction occurs.

15. Returns

Shipping and delivery terms are separate from return eligibility.

For information about returns, return shipping costs, refunds, exchanges, damaged products, and cancellation rights, please review our Return & Refund Policy.

16. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

VelmoraMart Customer Support

Website: www.velmoramart.com

Email:  velmoramart365@gmail.com

Phone:  +1 715-519-9154

Business Address: 1001 S Main St ste 600,
                              Sumter, South Carolina - Zip Code: 29150
                              United States of America

Customer Support Hours:  Opening Hours : Monday - Friday

                                           9 am EST - 6 pm EST

When contacting us about an existing order, please include your order number so we can assist you efficiently.

17. Policy Updates

VelmoraMart may update this Shipping Policy when our shipping services, carriers, fulfilment procedures, destinations, or legal requirements change.

The latest version will always be published on our website with its updated revision date.

18. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or override consumer rights that cannot legally be excluded under applicable laws in the United States, United Kingdom, Canada, European Union, or other countries where VelmoraMart sells products.