Return & Refund Policy
Return & Refund Policy
Last Updated: July 2026
At VelmoraMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.
Eligible Countries
This Return Policy applies to orders delivered to:
United States
United Kingdom
Canada
European Union (EU) countries
Customers in the UK and EU continue to benefit from any mandatory consumer rights available under applicable law.
30-Day Return Policy
You may request a return within 30 calendar days of receiving your order.
To qualify for a return, the item must:
Be unused and in its original condition.
Include all original packaging, accessories, manuals, and labels.
Show no signs of wear, damage, misuse, or alteration.
Be returned in a resalable condition.
How to Start a Return
To request a return, please contact our Customer Support team before sending any item back.
Please include:
Order Number
Full Name
Email Address
Reason for Return
Photos (if the item is damaged or incorrect)
Email: velmoramart365@gmail.com
Our support team will respond with return instructions within 1–2 business days.
Please do not return any item without prior authorization.
Damaged, Defective or Incorrect Items
If your order arrives:
Damaged
Defective
Incorrect
Missing parts
Please contact us within 7 days of delivery and include clear photos.
After verification, we will arrange an appropriate solution, which may include:
Replacement
Refund
Store Credit
There will be no additional cost for verified damaged or incorrect items.
Change of Mind Returns
If you simply changed your mind, you may request a return within the 30-day return period provided that the product:
Has not been used
Is in its original packaging
Meets our return eligibility requirements
Customers are responsible for return shipping costs unless:
The wrong product was delivered.
The item arrived damaged.
The product is defective.
Local consumer law provides otherwise.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
Personal care products
Beauty products that have been opened or used
Earrings and certain body jewellery (where applicable)
Perishable goods
Gift cards
Downloadable digital products
Personalized or custom-made products
Clearance or final sale items (unless required by law)
Refund Process
Once your returned item is received and inspected, we will notify you of the outcome.
If approved:
Refunds will be issued to your original payment method.
Processing typically takes 5–10 business days after approval.
Your bank or card provider may require additional time before the refund appears in your account.
Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable law.
Exchanges
We currently offer replacements or exchanges only for:
Defective products
Damaged items
Incorrect items received
If you ordered the wrong size or colour (where applicable), please contact our support team for available options.
Return Shipping
Customers are responsible for securely packaging returned items.
Returns that are damaged due to inadequate packaging may not qualify for a full refund.
We recommend using a tracked shipping service for higher-value returns.
Refused Deliveries
If a package is refused or cannot be delivered because of an incorrect shipping address provided by the customer, any refund may be reduced by shipping, handling, return, or carrier charges where permitted by law.
UK & European Customers
If you are located in the United Kingdom or the European Union, your statutory consumer rights remain unaffected.
Where applicable, eligible online purchases may include a legal cancellation period in addition to this policy.
Need Help?
If you have any questions regarding returns or refunds, please contact us.
VelmoraMart Customer Support
Email: velmoramart365@gmail.com
Website: https://www.velmoramart.com
We aim to respond to all customer enquiries within 24–48 business hours.