Refund Policy

Refund Policy – Velmora Mart

At Velmora Mart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below to understand your options.

1. Eligibility for Refunds

You may be eligible for a refund or replacement if:

You received a damaged or defective item
You received the wrong product
Your item arrived significantly different from the product description

To qualify, you must contact us within 7 days of receiving your order.

2. How to Request a Refund

To request a refund or replacement, please contact our support team and include the following information:

Your Order Number
A clear photo or video of the product
A brief explanation of the issue

This helps us review and resolve your request quickly.

3. Refund Approval

Once we review your request, we will notify you whether your refund or replacement has been approved.

If approved, we may offer one of the following solutions:

A replacement product
A full refund to your original payment method
A partial refund, depending on the situation

4. Refund Processing Time

Approved refunds will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Typically, refunds appear within 5–10 business days after approval.

5. Non-Refundable Situations

Refunds may not be granted in the following cases:

The item has been used, damaged, or altered by the customer
The refund request is made after 7 days of delivery
The product was purchased during a final sale or special promotion (if stated)

6. Order Cancellation

Orders may be canceled within 12 hours of purchase. After this time, the order may already be processed or shipped and cannot be canceled.

7. Contact Our Support Team

If you have any questions regarding refunds, please contact us:

Email: support@velmoramart.com

Thank you for shopping with Velmora Mart. We appreciate your trust and will always do our best to ensure a positive shopping experience.